FAQ – Frequently Asked Questions
Find answers to your questions regarding our products, delivery, and returns.
1. How can I pay for my order?
We accept fast and secure payments via bank links (Swedbank, SEB, Luminor, LHV, Coop) and Visa/Mastercard credit cards. Legal entities can also choose to pay by invoice. All payments are securely processed by Maksekeskus AS.
2. How much does delivery cost and how long does it take?
In Estonia, delivery typically takes 1–3 working days. Delivery is free for orders over 65 € across Estonia (and free for orders over 20 € within Tallinn). For smaller orders, shipping starts from 2.90 €. We also ship to the rest of the EU (2–7 working days) and worldwide.
3. Can I come and pick up my order in person?
No, smartinhome.ee operates exclusively online, and we do not have a physical retail store or showroom. All orders are quickly and safely delivered to your address or a parcel machine via our courier partners (DPD, SmartPost, Omniva, DHL, FedEx).
4. Can I return a product if it doesn't suit me?
Yes, you have a 14-day right of return from the day you receive your order. The product must be unused and in its original packaging. To initiate a return, please contact our customer support at info@smartinhome.ee.
5. What should I do if my product is defective or damaged upon arrival?
All our products are covered by a 2-year warranty against defects. If your item is defective or the packaging was damaged during transport, please contact us immediately at info@smartinhome.ee with your order number and a brief description of the issue.
6. Are the smart home devices compatible with my system?
We sell a wide range of smart home products. Please check the individual product descriptions for specific compatibility information (e.g., Apple HomeKit, Google Home, Amazon Alexa, Tuya, Zigbee). If you are unsure, feel free to contact us before purchasing!