Delivery Terms

The sales contract is considered concluded when payment is received into CODEPARTS OÜ's bank account. Once the contract comes into effect, the goods are handed over for delivery and sent to the customer based on the contact details provided in the order.

The courier will deliver the order within the timeframes specified in the product description or order.

If the ordered product is temporarily out of stock and needs to be ordered from the supplier, but delivery within the agreed timeframe is impossible due to unforeseen reasons, the customer will be notified within 2 working days. The notification will also include a new estimated delivery time.

Order cancellation rights: In case of a delivery delay, the customer has the right to cancel the order and receive a full refund, including delivery costs. The order can be canceled before the product is handed over for delivery by contacting info@smartinhome.ee or by calling +372 55574065, providing the order number and bank account for the refund.

Delivery cost depends on the weight of the package:

• up to 0.5 kg - 2.90 € + VAT
• 0.51–20 kg - 3.75 € + VAT
• 20.01–100 kg - 5.20 € + VAT
• 100.01–1000 kg - 7.50 € + VAT + surcharge for each additional 100 kg

Delivery options: DPD, SmartPost, Omniva.

Free delivery:

• Orders from 65 € - free delivery within Estonia
• Within Tallinn - free delivery from 20 €

Delivery times:

• Orders placed before 14:30 - next working day delivery
• Within Tallinn before 13:00 - same day delivery

On average, products are delivered within 2–3 working days after payment receipt.

The courier will contact the customer in advance to agree on the delivery time. The product will be delivered only to the address specified in the order, and it is not possible to change the address after the order has been handed over to the courier.

"Delivery to the premises" means delivering the product to the first living area of the apartment or house. The product will not be moved to other rooms.

The customer is responsible for the accuracy of the contact details provided. The seller and the courier are not responsible for delays caused by incorrect information.

When receiving the product, the customer must check the condition of the packaging. In case of damage, it must be noted in the delivery note and immediately reported to info@smartinhome.ee or by calling +372 55574065.

Shipping is carried out from the Tallinn warehouse to all of Europe and worldwide.

Delivery within the EU:

• Standard: DPD, Omniva - 2–7 working days
• Express: DHL, UPS - 2–3 working days

International delivery:

• Couriers: FedEx, DHL
• Time: 2–4 working days (Asia), times depend on the region.

In some countries (e.g., Switzerland, Norway), customs duties may apply, which must be paid by the recipient.

After the product is shipped, the customer will receive an email with the tracking number. If the email is not received, check the "Spam" folder or contact support. Tracking is also available in the personal account under "My Orders".